
A MEGA CITY BY THE BAY
Low crime rate. Gateway to the world. Word-class hotels, condos, and restaurants. Center of Gravity in Mega Manila.
We definitely cannot simply judge a book by its cover. Imagining how Parañaque is through the news and using the information about the city from the internet is one thing, but actually visiting the place is another.

After around 2 1/2 hours of travel from Diliman, Quezon City, I was finally able to see the Business Permits and Licensing Office of Parañaque in person which we have been talking about as a group and in our individual blogs as well. Since day 1, I have always had high expectations on Parañaque BPLO because my group in PA 113 made a comparative study between the BPLO offices of other local government units and these offices actually mentioned Parañaque as one of the best if not the best BPLO in the country because of its smooth processing and I finally had the chance to actually see the office being put on a pedestal with my very own eyes.
Before I go into the details, I would like to talk about how I noticed that Parañaque is quite a challenging place to go to. I am not sure if this is because I am not used to going to this place and we could probably have commuted in a more efficient way, but in our case, we took the LRT, MRT, PNR, and even used Grab just so we could finally reach the City Hall of Parañaque and this for me says something about how Parañaque tends to be a little more “private” compared to other LGUs. I also noticed how most houses look like middle-class families live in there, or at least those houses that we happened to pass by as we visited the city which for me is also a sign of the economic status of Parañaque. In a magazine that we were able to grab a copy of, it was indicated that the poverty incidence of Parañaque in 2017 is 4.39% from 5.73% in 2016. As we were roaming around, all those small-scale to large-scale businesses saying hi to my face seemingly confirmed that Parañaque indeed is one of the leading business-friendly LGUs in Metro Manila. I have also seen the city ambulance and firetrucks ready in action along the roads.
The first thing that I noticed as I entered Parañaque BPLO was the large number of people actually having their transactions in the office and everyone was actually very busy. Anyone visiting for the first time would also easily notice how green the office and the uniform of the staff were which I later learned is the official color of their incumbent mayor. Despite the hectic workload, we were lucky enough to have a 45-minute talk with Mr. Billy Dorol to enlighten us more on the processes of BPLO Parañaque and its impact on the workers, the citizens, and the city in general.
In the interview, it has been emphasized how they were able to transition from 19 steps to a 3-step process through the commendable management of Atty. Melanie S. Malaya, BPLO Head, that was very efficient without increase in taxes which screams of ease of doing business and attracts a lot of investors. He mentioned how there was a significant increase of businesses from around 600 in 2013 to ~22,000 at present. This for them is the living proof on how the red tape was eliminated, but still, they are aiming for continuous progress and saying that if they will still find ways for improvement, they will do so such as more improvements with the help of information technologists and through expansion of their office to also be able to accommodate all those businesses that they are able to attract.
So your question now probably is, what are these 3 steps that made everything efficient?
(1) Submit all the required documents to be able to be issued of an Statement of Account
(2) Payment
(3) Issuance of Sanitary Permit, Fire Safety Inspection Certificate, and Mayor’s Permit
This really proves that BPLO Parañaque is a Business One Stop Shop. No wonder that its business taxes and fees collection increased from 768.8M in 2010 to 2.178B in 2017.
Next, we were able to go around the area more and talk to some citizens on their personal experiences with applying for the permit of their businesses. Aside from BPLO Parañaque being able to attain my high expectations, one of the highlights of this LGU visit for me was when I talked to one of the karinderya owners who preferred to not be named and that our interview not be recorded said that she liked the BPLO Parañaque better when it was under the term of the previous mayor who happens to be running against the incumbent mayor again this upcoming elections. She claimed that the process became longer and the fees significantly increased at present which is the total opposite of what we got from our interview in the office although the karinderya owner admitted that she is an open supporter of the previous mayor and not of the incumbent one. She said that she cannot say anything good with the current BPLO and is not enticed to start another business within Parañaque.
From this visit, I came to realize how important trust is between the government and its citizens combined with proper means of communication. Here, I cannot tell 100% which side is telling the truth because we have to accept the fact that in the case of the karinderya owner, she already had a bias because she is supporting another candidate especially that the election season is really nearing and I also cannot really debunk the increasing fees especially because there are other Parañaque citizens who have the same sentiments with her. According to her, if only it was not for her granddaughter that was living there, she probably will not be continuing with the business anymore. On the other hand, for Parañaque BPLO, they are definitely performing well because the awards as well as other BPLO branches really acknowledge them, but although this may be true, we also have to take into account if the progress our officials are aiming for are actually what the citizens need and want or if we can still do something to further make both sides meet in the middle. Only then can we say that the government has actually been effective in providing the services that its citizens need.
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